F.A.Q's

Most Common Questions

How to Navegate on Divine’s App

Creating an account:

Welcome to our tutorial of how you book an appointment, confirm, self-check in, cancel and reschedule through Divine Spa and Salon app.

The first step is to create one account. It’s very simple, easy and quick. We highly recommend you to create a Vagaro account.

Start entering your information, then choosing what kind of reminders you want to receive from us. We recommend you to include text message as a reminder. When you finish this step click create account.

9

Booking an appointment:

 Now that you have an account let’s book an appointment.

On the home page, click book on the button on the bottom.

Select a provider of your choice or, if there’s no preference, you can directly start to search for a service. If you want to add one or more services click on “+ add service”.

Choose the date that will better work for you can click search.

….will show you the options for that day. Pick the time slot that better works for you or, search for another date, or you can even add your name to waitlist. In case there is a cancelation the system will automatically put you on the schedule and send you a reminder.

You can book for yourself or a person related to you.

If you have a special request for your provider insert on this box

Insert your card information. Remember: you will not be charged when you book an appointment. Your card on file can be used at the moment of your check out as a touchless payment method. Also it can be used to charge a late cancelation fee or no show fee as described on Cancelation Policy

Click next and fill up all necessary forms. All the information entered will never be shared and only our professionals will have access to it to better serve and protect you and all our clients.

A confirmation screen will pop up and you can even add a reminder on your calendar. You also will receive a reminder through email and/or text message.

9

Rescheduling an appointment:

 On the main page, click Appointments located on the bar on the bottom.

Click reschedule

Choose a new date and time for your appointment and follow same steps as booking and appointment.

A confirmation screen will pop up and you can even add a reminder on your calendar. You also will receive a reminder through email and/or text message.

9

Canceling an appointment:

 On the main page, click Appointments located on the bar on the bottom.

Click more and then Cancel Appointment

You will receive an email and/or text message confirming that your appointment was canceled

9

Confirming an appointment:

24 hours before your appointment you will receive a reminder through email and/or text message.

Click on the link received and it will automatically send you to a Vagaro page, where a message saying that your appointment is confirmed will pop up.

It is extremely important to us that you confirm your appointment! Also, when we don’t receive a confirmation up to 12 hours prior your appointment, the system will allow over booking and we cannot guarantee you will be seeing.

Checking-in for an appointment:

When you arrive for your appointment, open the app and click Appointments.

There will be a blue Check In bottom. Click on it and instructions will pop up on the screen.

Now you are checked in! We will receive it on our system and as soon as we are ready you will receive a text message from us so you can come on in and get Divine!

 

DERMAPLANING

DESCRIPTION:

Dermaplaning is a non-invasive, simple, and safe skin rejuvenation treatment which exfoliates the epidermis while removing dead skin cells and finevellus hair (peach fuzz), leaving the skin immediately smooth, supple and vibrant. Dermaplaning is a quick procedure with very few to no adverse effects.  Using a scalpel and a delicate touch, the technician simply abrades the surface of the skin using light feather strokes.

9

Who is dermaplaning recommended for?

Everyone! Especially clients who are pregnant or nursing who want a deep exfoliation, but are not allowed to use peeling agents on their skin because of the risk that the chemicals will be absorbed into the bloodstream, and may be transferred to the baby. It is also a first choice for clients who have excess vellus hair on the skin. This often causes buildup of dirt and oils in the follicles, so removing the hair gives the client healthier looking skin.

9

What is the benefit of adding dermaplaning to other services such as peels and facials?

Hyperkeratosis is a buildup of dead skin cells on the skin’s surface. By removing this initial layer with dermaplaning, the procedure to follow (chemical peel or a facial) can penetrate deeper into the dermis resulting in a more effective treatment. The conjunction of dermaplaning and a chemical peel or facial leaves the skin deeply refreshed and rejuvenated. Together they promote new skin growth and target problems such as aging, sun spots, and environmental damage.

9

After Care:

Please avoid swimming, steams, saunas, sun, or intense sweat for at least 72 hours after treatment.

9

Will this make my vellus hair grow back thicker?

It is merely an old wife’s tale, if the hair is superficial vellus hair, it will grow back at the same rate and texture as before the treatment.

9

How long is the treatment? How often can I have it done?

Dermaplaning takes anywhere between 30-45 minutes and can be performed every 3-4 weeks. The treatment itself removes approximately 21 days’ worth of dead skin, so it is important to let your skin rejuvenate before your next appointment.

9

What is the difference between dermaplaning and microdermabrasion?

Both options are a form of physical exfoliation. Dermaplaning removes vellus hair (peach fuzz) and dead skin cells from the skin, microdermabrasion also exfoliate the surface of the skin, but not as thoroughly or deeply as dermaplaning does.

9

Contraindications:                                None           

Active Ingredients:                                None

 Pre-Appointment Prep:                        None

EYEBROW TINT

DESCRIPTION:

Tinting is such a great way to make your lashes and brows stand out and to enhance your eyes by getting rid of the whites/greys. Colors generally last about 2 to 3 weeks. The correct shade is chosen from a variety of colors to complement any skin tone and match your natural hair/brow color. All tinting services are performed using a professional color line specifically formulated for the eye area.

9

WHAT IS THE DIFFERENCE BETWEEN EYEBROW HENNA AND EYEBROW TINT ON YOUR MENU?

With the tint, you’ll be using a traditional dye and peroxide mixture and it is designed to only tint the hairs, not the skin. Henna will not only dye the hairs, but will leave a stain (shadow) for approximately up to 2 days on the skin behind the brow, giving the brow a fuller and filled in look. In terms of longevity, tint lasts up to 3 weeks on the hair, Henna can last up to 2 weeks on the hair.

9

HOW DO I KNOW WHICH ONE I MIGHT WANT TO BOOK?

If you are someone who does not normally wear any brow cosmetics (or very little) and prefers a subtler look to your brows, then start with the tint. If you are accustomed to a very defined and filled in eyebrow and like a richer color, go with the henna.

9

AFTER CARE:

You will want to go easy with your eyebrows when cleansing to extend the life of the dye. Also, exercise caution when applying any type of skin care products containing exfoliators (topical acne medications, retinol, lightening products, alpha hydroxy acids, etc.). Keep them away from the brows as they will strip them of their color.

9

MY EYEBROWS HAVE BEEN MICROBLADED. IS IT STILL OK FOR ME TO TINT THEM?

Absolutely! If you have completed all your microblading appointments (the initial appointment and the touch up appointment) and are completely past your few weeks of healing, it’s totally fine. Clients still tint even though they have permanent make up. Sometimes, if you have really blonde or grey hair, it can start to look a bit strange with the microblading or permanent make up and we will try our best to match up the color of your dye to the color used for your microblading.
.

9

Contraindications:                       Anyone sensitive to ammonia

Active Ingredients:                               traditional dye and peroxide

 Pre-Appointment Prep:                         NONE

Divine Spa and Salon

We are located in Shrewsbury, right over the Worcester city line, over a decade proudly offering services such as: Brow Design, Henna Treatment , Waxing (specialized in Brazilian Bikini), Laser Hair Removal, Lash Bar, Skin Care, Microblading and Hair Services.

Contact us, send a text message to 508-791-6060

Address

63 Boston Turnpike
Shrewsbury, MA 01545
(Above Moe's Restaurant)

Let's Talk

508-791-6060 TEXT ONLY

Store Hours

Tuesday - Friday: 9am – 8pm

Saturday: 9am –5pm

Sunday and Monday: Closed